Many tried. I finally succeeded.

Email design at LinkedIn is like a time capsule of all the design system visuals they've ever produced. Internally, it's known as "the wild west," so when LinkedIn underwent a new brand change, the Growth team decided to revamp email as well, leading to an increase in email and platform metrics.

Goal: Create a unified, accessible email design system which is flexible enough to work across campaigns and product emails.

My responsibilites

  • Collaborate with Design Systems and marketers to create a unified email design system which is flexible enough to work for campaigns and product emails

  • Consult Security and Legal to ensure header and footer are compliant

  • Partner with owners of high-value / high-send emails to test the updated design system

  • Train and educate marketers and designers about accessible email design, the new visual design system, and designing in dark mode

  • Created a dedicated email Slack channel to address any system feedback, work with teams to add more components to the system, and review in-progress designs

  • Review finalized email designs through JIRA prior to launch

  • Tools used: Figma, Litmus

Process

  • Research industry best practices

  • Identify top 10 emails LinkedIn sends to test and validate the new system

  • Identify top components used within Marketing in order to ensure coverage

  • Iterate, iterate, iterate

  • Work with select partner teams to redesign top emails to search for any gaps in the component offering and overall style guide

  • Present the project to design leads and the VP of Design for feedback

  • Create a style guide, component library, and templates for designers to use (in Figma)

  • Build a new email training guide with Digital Marketing Operations leads, to educate marketers about email best practices and how to use the new design system

Before & After

Validating the system

After holding the email ramp at 50% for 2 weeks, here are some results for 3 emails teams tested:

1. "What You Missed" email

  • +0.17% Site Wide Impact (SWI) to Weekly Active Users (WAU)

  • +0.03% SWI to Sessions

  • +0.02% SWI to Daily Unique Contributors

  • +0.59% SWI to email 7 day click (CTR)

3. Careers-related email suite

  • +0.12% Unique Applicants

  • +0.15% Job Sessions

  • +0.03% WAU

  • +0.16% App Activations

  • -0.24% Unsubscribes

2. "Profile Identity Digest"

  • Sessions: +0.5%

  • WAU: +1.38%

  • Premium: $6.6M annually

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